FAQ

1. Are your products new?
Most of our products are ex-display items sourced from European showrooms. They may show minor signs of use but are fully inspected before shipping.

2. Are the lamps authentic?
Yes, all our products are 100% authentic designer lighting.

3. How long does delivery take?
Orders typically arrive within 7–14 business days including processing time.

4. Do you provide tracking?
Yes, a tracking number will be sent once your order is dispatched.

5. Can I return my order?
Yes, we offer a return policy. Please contact us within 30 days of receiving your order.

6. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty.

7. What if my item arrives damaged?
Please contact us within 48 hours with photos, and we will resolve the issue as quickly as possible.